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  3. [PROD] articles

[PROD] articles

  • Why do I have an active parking session when I am not using the parking feature?
  • What should I do if I get double charged for the parking session?
  • Why was my car plate undetected at the car park entry/exit?
  • What if I encounter an issue while refuelling?
  • Mesra barcode FAQ
  • How do I use the Mesra barcode on the Setel app?
  • Can I use my physical Mesra card and barcode to collect points at the same time?
  • Why can't I redeem vouchers on Setel Lite?
  • How do I check my Mesra points history through the Setel website?
  • How do I know if my Mesra points are expiring?
  • Why can't I see the Mesra barcode?
  • How do I use the Mesra barcode on the Setel Lite app?
  • Who should I contact if I have issues with the barcode?
  • Cardless Smartpay Fleet Manager Quick Guide
  • Is there a minimum wallet balance to use DuitNow QR?
  • Why did my Mesra membership level drop?
  • Refer & Menang FAQ
  • Why should I verify my account/complete e-KYC verification?
  • How many times do I need to verify my account/do the e-KYC verification?
  • Is the account verification process applicable to Malaysians only? 
  • How much will my limit change after I verified my account/perform e-KYC verification?
  • My account verification failed, what should I do? 
  • Why can't I verify my account/perform e-KYC on the Setel app?
  • How does the limit for the unsupported Android version work?
  • What happens to my wallet limit and spending limit after I upgrade to a supported Android version?
  • What is my wallet limit and spending limit if I use both the Setel app and the Setel Lite app?
  • When will my wallet limit and spending limit be refreshed?
  • Can I still make transactions if only one of the limits is reached?
  • Why do I have outstanding payments?
  • What are outstanding payments?
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