Why do I have an active parking session when I am not using the parking feature?

A session might have been created because the license plate reader detected the wrong car plate number or the vehicle is being used by your friends/family. Upon leaving the car park, your Setel Wallet will be charged because the vehicle is registered under your account.

If you have been wrongly charged, reach out to our customer support via live chat on the app/website or email us at [e-mail] for assistance.