Nhut Huynh Steve

No, we use a common point structure for everyone.

Currently, there are no special periods for extra bonus points. Bonus points are awarded when a fuel-related transaction is made and your Mesra Card is linked with Setel. Stay tuned for more ways t...

In order to earn bonus points, you will need to use the Setel app and use the digital Mesra card. A digital Mesra card will be created when you register your account on the app. Transactions made o...

Unfortunately, bonus points are only awarded for the virtual Mesra card and for fuel items only. Bonus points are not available for non-fuel items. However, the points from the purchases will count...

We are sorry for the inconvenience caused. Please contact our customer support so we can fix it for you. You can contact us via live chat in the app/website or email us at hello@setel.com.  

Using the digital Mesra card on the Setel app allows you to earn bonus points based on your membership level regardless of the payment type (cash, credit/debit card, PETRONAS gift card) and redeem ...

Only if you have a physical Mesra card. You will need to link your Mesra card to the Setel app and pay with the gift card. Then swipe your Mesra card to get Mesra points. Unfortunately, no points w...

Unfortunately, bonus points are only awarded when the Setel Wallet is used at Setel-enabled stations. Other forms of payment(cash, credit/debit card, PETRONAS gift card) are not entitled to bonus p...

Yes, bonus points are awarded based on your Mesra membership level for all fuel purchases (petrol or diesel).

Summary Details 1. Where does the rating prompt appear? 2. How is the rating prompt triggered? 4. How to identify if users selected rate now or maybe later? 5. Can Setel identify the rati...