[PROD] articles
- How to prevent outstanding payments?
- What is pending payment?
- What should I do if I have outstanding payments?
- Why can't I top up/reload my wallet balance?
- Can I make multiple service requests for auto assistance?
- How long does it take for the service provider’s customer service to respond to my request for auto assistance?
- What if the service provider does not respond?
- Why do I need to wait for the service provider to contact me?
- Can I cancel the job request after the payment has been made?
- How do I know when the mechanic is coming to help?
- How do I identify the identity of the mechanic?
- Why is the mechanic taking a picture of my vehicle?
- Can I cancel the job request after the payment has been made?
- Who should I call for a battery warranty claim or battery problem after the service?
- I booked a service but the mechanic says I need a different service. What should I do?
- Can I earn Mesra points using my receipt if I do not use the Setel app or a Mesra card?
- Mesra Card Scenarios & Action
- What is the transaction limit on DuitNow?
- Why can't I scan certain DuitNow QR codes?
- I had to pay again (double payment) because the merchant did not receive my first payment, what can I do?
- How long does it take to verify my account/perform e-KYC?
- Why can't I update my identity card number (NRIC)?
- 3% Cashback campaign
- 3x Mesra points campaign
- 10% Cashback campaign
- How will I know if my account verification is successful?
- How long will it take to verify my account?
- eMADANI FAQ (English)
- Email Escalation to iPay88
- eKYC: Manual Capture Selfie Mode