I booked a service but the mechanic says I need a different service. What should I do?

If the new service is more expensive, you will be required to top up the difference. The mechanic will guide you on the upgrade process accordingly. Remember to pay with the Setel app to earn extra Mesra points. For every RM5.00 spent, you will get 1 point.

If the new service is cheaper, you can request the mechanic to process a partial refund. The mechanic will guide you on the refund process accordingly.