Automated parking general FAQ – Chatbot test

What is ticketless and automated parking with Setel?

Ticketless and automated parking with Setel is a parking payment system that uses License Plate Recognition (LPR) to remove the hassle of tickets at parking locations.

Why should I use ticketless and automated parking with Setel?

Ticketless and automated parking with Setel provides a convenient and seamless parking payment experience.

With Setel’s ticketless and automated parking, all you have to do is enter a parking area and Setel will track your parking session.

No more long queues at the autopay machines or stopping to scan/insert your ticket.

How does ticketless and automated parking with Setel benefit me?

Enjoy a ticketless and cardless parking payment experience.
Save time from queueing at the autopay machines.
No more rushing to find your vehicle as payment will only be made upon exiting.
No more risk of misplacing the physical parking tickets.
Save more trees by eliminating the use of physical tickets and cards upon entry/exit.

Can I earn Mesra points with automated parking?

Yes.

You will get 1 point for every RM5 spent.

I am new to Setel. How do I use ticketless and automated parking with Setel?

You will need to install the Setel app and register accordingly. Setel app is available on both Android and iOS.
Launch the Setel app and tap on the More button and choose the Parking icon.
Add your vehicle information and you are good to go!

I am a Setel user, how can I access the parking feature?

Kindly follow the steps below:

Tap on More at the bottom right.
Select the Parking icon.
Click on Get Started.

What if I own more than one vehicle, can I register all of them in my Setel account?

Yes.

You can register and enable more than one vehicle under your Setel account. However, only a single enabled vehicle at a time can be selected for the automated parking session.

How can I switch between vehicles for automated parking payment?

You can add your vehicle information on the parking page and enable the vehicle that will be used for your parking session.

Why didn’t I receive a notification when entering/exiting a parking location?

Check your device’s notification settings and ensure that notifications from the Setel app are allowed.

If you have already enabled notifications but still encounter problems, you can contact us via live chat through the Setel app or email us at hello@setel.my

Where can I view my active parking session?

You can view your active parking session at the homepage of the Setel app.

Select View details to view the current parking summary.

How do I end my active parking session?

To end your active parking session, simply exit the parking location. Once you have driven through the exit barrier gate, your parking fees will automatically be deducted from Setel, based on your selected payment method.

You cannot toggle off automated parking payments for a vehicle while an active parking session is in progress.

What if the system doesn’t detect my car plate and I get stuck at the car park entry/exit?

We’re sorry you experienced that!

If you encounter this issue, please contact the car park help desk/car park management of the parking location for an immediate response.

Alternatively, you can reach out to our live chat agents within the Setel app for assistance.

What is the reason my car plate is not detected at the car park entry/exit?

Our cameras are smart, but sometimes they can get a little confused. Rest assured we’re working hard to improve the plate recognition system.

This issue may happen due to several factors including (but not limited to):

Shiny letters or plates caused glare in the camera sensors.
Letters on the plate are located too close together, especially with narrower characters like “1”.
The vehicle has the plate located in a non-standard or difficult-to-view location.
The vehicle is in motion.