Why can't I pay using Setel?

If you are facing problems performing top-ups, making payments, scanning your barcode, or experiencing any other issues with your account, please contact our customer service.

You can contact our customer service via the live chat or contact us at [e-mail]. Our customer representative will help you out.

Before you contact our customer service, please ensure that you have

1. verified your identity by  completing the e-KYC process.
2. verified your email address.
3. enabled biometric verifications (Face ID, Touch ID, fingerprint lock, etc).