Street parking transactions FAQ – Chatbot test

How can I pay for my parking and what payment method is supported within the Setel app?

The payment will follow the selected payment method in the Setel app.

Currently, the payment methods accepted are Setel Wallet and CardTerus 2.0 (Debit/Credit card).

How much does it cost to park using the Street parking in Setel?

We follow the normal parking rate set by the local council or parking vendor without any additional fees.

Do I have to pay for non-working days/public holidays/non-operational hours?

All regulations regarding pricing, non-working days, and public holidays/non-operational hours will be as per the local authorities.

For example, on Sundays when the parking is free, you will see the relevant prompt in the app.

The same will apply if you are trying to book late in the evening as parking is free after 07:30 PM.

How do I get all my parking transactions?

You can find your parking transactions by:

Tap More at the bottom right of the Setel app.
Tap on Payment history.

⚠️ A receipt will only be generated once the payment is successful. Extensions on parking duration will generate a separate receipt for each extension.

How will e-receipts be generated if I want to make claims?

You can:

download the receipt in PDF format in the Setel app after the payment has been completed.
resend the email receipt to your registered email from the payment history page.

The full receipt will generate all the parking details such as location, payment method, etc.

Can I get a refund? If:

I paid for an hour but only park my car for 30 minutes.
I accidentally select an incorrect vehicle plate number and my payment has been deducted.
I changed my mind and want to cancel the parking

Sorry, no cancellations or refunds are allowed once the payment is authorised.

Setel does not handle any refunds for Street Parking.

How do enforcers/authorities know I have paid for parking?

Enforcers/authorities will check your vehicle plate number to determine the validity of your parking session.

The parking site, booking duration, and payment will be verified.