Why can’t I link my physical Mesra card?

There are several reasons why your Mesra card might have failed to link. Here are some steps you can take to troubleshoot.

• Check if the card is linked to an old Setel account.
• Check if you have entered the correct Mesra card number.
• Check if the card has been deactivated.

If the issue is unresolved, fill in the form below and our customer representative will contact you.

Thank you!