Account and password
Account and password
- Does CardTerus have a pre-authentication hold for credit or debit cards?
- I can’t update my Android OS, can I still maintain my transaction limits?
- How many Mesra points can I earn when I pay for EV charging on Setel?
- How much and how will I be paid upon collection of my used cooking oil?
- I'm having trouble connecting to Setel while refuelling at a station
- What are the purchase limits of CardTerus when refuelling?
- PETRONAS Shop FAQ
- What is Pending Wallet Balance?
- Why was the top-up processed when it failed just now?
- Why should I use Setel to pay over the counter in Kedai Mesra?
- Road tax refunding and top-up FAQ
- What happens after I've finished refueling the petrol?
- OTP (One-Time Password) FAQ
- Why can't I cancel my Deliver2Me order?
- Is app version update mandatory?
- Can my Mesra points be converted in to cash?
- How do I set up my one-tap fuelling preferences?
- Can I share my phone number with my family members to collect points from their purchases?
- What should I do if the pump is not linking to the app?
- Does earning Mesra points via the outside payment terminal (OPT) contribute towards the membership tier level?
- Who will handle the recycling of picked up used cooking oil?
- How do I check my membership level?
- I have lost access to my old mobile number and no longer want to use Setel. Can I still delete my account?
- Can the Family Wallet owner and members see the payment history?
- Can Cardless PETRONAS SmartPay be used to pay for non-fuel purchases?
- What is the app file size?
- Is my device modified?
- What are the monthly/annual spending limits if I have yet to e-KYC?
- How long will it take to receive my payment after the drop off?
- 250 litre fuel limit FAQ