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Account and password

Account and password

  • I have downloaded Setel and own a physical Mesra card. How do I collect and earn bonus points?
  • Why isn't one-tap fuelling available in my app?
  • Automated parking general FAQ
  • 250 litre fuel limit FAQ
  • Can I set a security passcode for store purchases?
  • How do I activate my Setel Wallet?
  • How should I pass the used cooking oil to the collector?
  • How long does it take for my Mesra points to be credited into my account?
  • Is auto assistance available for motorcycles?
  • How will the fleet users get access to their fuel allowance?
  • Etiqa Private Car Insurance renewal criteria
  • How long will it take to receive my payment after the drop off?
  • Who will earn the Mesra points gathered?
  • I can’t update my Android OS, can I still maintain my transaction limits?
  • Why did I get a "something went wrong" error while refuelling?
  • How do I customize my Help Center?
  • Can I earn Mesra points for fuel purchases made with Setel Lite?
  • I have already linked my physical Mesra card into the Setel app but I did not receive any bonus points. What should I do?
  • How can I find out whether my PRYSM order was successfully processed?
  • Is my device modified?
  • I'm having trouble connecting to Setel while refuelling at a station
  • Typography
  • What are the monthly/annual spending limits if I have yet to e-KYC?
  • Generali Smart Drive Enhanced renewal criteria
  • I have completed e-KYC, will my daily and single transaction limit be restored if I move to another device?
  • Is app version update mandatory?
  • What should I do if I did not request a one-time password (OTP)? 
  • What payment method can I use when I use my mobile number to earn Mesra points?
  • What is the app file size?
  • What is DuitNow QR?
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