Unable to Verify Email due to Error (Bad Request)

Overview

Customer unable to verify email address and received error (bad request)

Info Needed

1) Customers' Name
2) Mobile Number
3) Email Address
4) Screenshot of error received
5) Date & Time verification email received

Steps

1) Check with customer if the email address registered was correct
2) Request screenshot from customer for the actual "Error Message" received
3) Escalate to Tech Ops team | via ZD queue | Technical Operations

ZD Ticket status: On-Hold

Contact Reason Suggested:Complaint>Account & Apps>Unable to Verify (Bad Request)

Link for reference /Screenshot Sample: None