Email Verification Failed

Overview

Customer unable to verify email address

Info Needed

None

Steps

1) Check with customer if the email address registered was correct
2) Advise customer to request again by Login Setel>More(Bottom Right button)>View and edit profile>Email Address (Key in Email Address & Hit SEND) (Verification email will be generated and sent to email)
3) Advise customer to verify the email within 1 minute after receive the link.
4) If customer still failed to verify and received error message, follow steps here> Unable to Verify Email due to Error (Bad Request)

ZD Ticket status: Solve

Contact Reason Suggested:Complaint>Account & Apps>Email Verification Failed

Link for reference/Screenshot Sample: