User wants to Stop receiving Emails on Receipt after fueling

Type : User request

SLA : 3 working days

Action :

1. Get user Details :

• Name :
• Phone Number :
• Email :

2. Get User written acknowledgement / reason on stopping the emails.

3. Assign the ticket to Technical Operations.

Technical Operations steps :

• Get user details from ticket
• Draft an email and send to Sirn Long.
  • Subject : User requested to stop receiving emails for receipt after fueling | name | Phone number | Email
  • add user details :
    • Name :
    • Phone Number :
    • Email :
    • Reason :
• Attach original email to internal note.
• Once Sirn Long confirmed on email that he have marked on DB to user not receive email.
• Close the ticket and assign to All/que attaching the email.

4. Collect the ticket from queue and check follow up with the user if the request is resolved.

5. Close ticket

Published by : Azahari