New users wants to use Virtual card
New users can download Setel App and activate their Virtual card.
1) Download Setel Apps
2) Setel --> More --> Mesra card --> Get Virtual Card or
3) Setel --> Rewards --> Learn More Mesra --> Get Virtual Card
refer : Link my Mesra Card
( remember customer can only have one card registered under their credentials, this process wont work if they have existing card with the same credentials )
New User wants to register Physical card without Setel
Get all info and send to CS Tech Support to process. e-KYC is not needed for those does not want to use Setel.
• Name as in IC :
• IC Number:
• Mesra card No (virtual): ( if wishing to swap from virtual to physical)
• Mesra card No (physical):
• Contact Number:
• Email Address:
• Which PETRONAS stations that you frequently visited*:
• What is your average amount per transaction*?:
• What is your normal transaction payment mode (cash or credit card)*:
SLA: 3 TO 5 WORKINGS DAYS
ZD Ticket status: Submission to CS TECH Support , ON-HOLD
Contact Reason Suggested: General Enquiry>Mesra Card>How to register Mesra Card
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