Why was credit not deducted from my Setel Wallet after refuelling?

If no credit was deducted, please contact our customer support with the information below so that we can make a manual deduction and grant Mesra points accordingly.

You can contact us via live chat on the Setel app/website or e-mail us at [e-mail].

1. Name
2. Mobile number
3. Email address
4. Date and time the purchase was made
5. Purchase amount
6. Fuel product (RON95/ RON97/ Diesel/ EURO5 DIESEL)
7. Mesra Card number (If any)