Purchase page froze (Stucked)

Overview

Customer unable to click anything on the purchase page. Only remain at "Connection to pump"/"Activating pump"

Info Needed

1) Customers' Name
2) Mobile Number
3) Email Address
4) Order ID

Steps

1) Confirm the status from Ops Portal - Fuel Fulfillment Started/Created, then case need to be escalated.
2) Send message to Tech Ops team | via Slack | #team-ops-customer-escalations

ZD Ticket status: On-Hold

Contact Reason Suggested:Complaint>Purchase>Purchase page froze(stucked)

Link for reference /Sample Screenshot Sample: