Mesra Points Expiry

Overview

Will and when Mesra points Expired? 

Info Needed

Yes, the points validity is 3 years from transaction date. Example as below:

 

However, if the customer did not use Mesra card for any transaction such as Setel, cash or credit/debit card for 6 months, the Mesra points will be expired after 6 months.

 

Steps

 

You can check the Mesra points expiry in Ops Portal by go to Loyalty.

 

 

*TAKE NOTE*

 

Example in the picture above, even if customer has redeem 542 Mesra points in Month A, the points will still be expired at the end of the Month A. Hence, in order to avoid the expiry Mesra points, customer need to redeem all Mesra points until 0.

 

 

Slack Reference: https://setelnow.slack.com/archives/CC8DA8KKQ/p1577845711224900

ZD Ticket status: Solved

Contact Reason Suggested: General Enquiry > Mesra card > Mesra Points Enquiry