How to escalate to CS Tech Support

It is strongly recommended that all agents follow this process flow in order to escalate any issues pertaining to their customers. 

Please do NOT place it into any other queues besides escalation. 

Type of tickets.

Relevant article Issues to escalate

Please select as below - 

Fill in the important tabs :- 

Assignee to CS TECH Support > Internal Notes > submit as hold 

Step 1

Fill ticket field ,change assignee to CS TECH Support

Step 2 

Craft your internal note. Do not copy paste and provide redundant steps 

- summarize

- pin down what EXACTLY you want them to do 

- Provide customer info/verification details (case to case basis) Proof (supporting documents)

Step 3

Finally, make sure that you submit the ticket as 'On-hold'.