I would like to link my Setel and Smartpay account. What do I do?

I would like to link my Setel and Smartpay accounts. What do I do?

Please note that you are talking to top dignitaries from Petronas. Please make sure to sound professional and courteous. 

Hi <Name>,

Thank you for contacting us at Setel. My name is Elly and I can assist you with this -

Kindly please provide the details below :

Full Name

Contact Number (registered with Setel)

Smartpay Card Number

Staff ID number

Smartpay expiry date :

Thank you for the information. Will send this matter to my team to link it for you and will get in touch in 3 days time. 

Team will escalate to Tech-Ops (advice customer it will take 3 day and will revert via email/call)

How to link Setel with SmartPay: Third Party is chatting with you Eg, driver, wife ,any other family members asking to link Smartpay to their Setel account .

1- Download Setel on the App Store, Google Playstore or Huawei App Gallery. Link here: http://bit.ly/SetelSmartPay

2-Provide Setel CS with mobile phone number registered with Setel account & SmartPay Card number.

3-Family & Driver: Setel CS will verify & confirm family/driver with the SmartPay account owner before linking accounts. 

Verification information & flow: 

Staff ID:

Contact Number(family/driver) Registered with Setel:

Amount to Transfer(for transfer request):

Smartpay Card Number:

Expiry Date on Smartpay card:

Reminder to CS : We need to send email to their staff PETRONAS email ID & we need to get approval from the Smartpay card owner to proceed further.  

Linking will be done within 3 working days.