Mesralink Ticket - Template

Tips on how to reply to Mesralink ticket using their template.

Finding	(Do fill up what are your findings about this case eg; Customer manage to fuel petrol but money wasn't deducted)
Action Taken	(Do fill up about the action taken from your end eg; escalated to Technical Operations team for manual deduction and will get back within 3 working days)
Recommendation/ Way Forward	(Over here, you can put as N/A if there's no recommendation to be added. but if there's any, do suggest to Mesralink)