Deliver2ME - Unsuccessful Delivery

When Customer ask to cancel his/her order for Deliver2me , you need to;-  

Steps:

1. Confirm with the customer whether they received the items or not
2. Post in Slack channel #Team-ops and mention @b2b-service-desk to cancel the order. Remember user can cancel this from their end if the vendor has not accepted the order. 
3. Get back to the customer accordingly, wallet balance should be reflected accordingly
4. If user left station , then please escalate to L2

Template to follow on slack for user still in station: 

When posting on slack please provide :- 
Hi Team @b2b-sercvice-desk 
Complaint/Issue (brief summary) : 
Link from Admin: 

Click here: Steps for user to cancel order themselves

• Upon submit Deliver2Me order, the order display will show as Order pending, this indicates that Merchant hasn’t acknowledged the order yet.
• Customer is allowed to cancel their order at this point before Merchant acknowledge the order. Cancelled order will not be charged.
• Notification on cancellation success is shown from Setel app and Push Notification. Customer can proceed to make another Deliver2Me order