| Question | Answers |
| What are the benefits of using Setel to pay? |
1. Earn bonus Mesra points 2. Contactless payment 3. Redeem Mesra points for fuel and rewards |
| Where can I pay with Setel? | Pay with Setel is currently only available at PETRONAS AutoExpert. We are working hard to expand this feature to more merchants soon, so stay tuned! Here is the list of Setel-enabled PETRONAS AutoExpert workshops: 1. PETRONAS AutoExpert Shah Alam 2. PETRONAS AutoExpert Seri Manja 3. PETRONAS AutoExpert Seri Kembangan 4. PETRONAS AutoExpert Wangsa Maju 5. PETRONAS AutoExpert Sri Batu Caves 6. PETRONAS AutoExpert Bandar Bukit Raja 7. PETRONAS AutoExpert Kajang 8. PETRONAS AutoExpert Bandar Rinching Semenyih |
| How many Mesra points will I earn per transaction? |
You will earn 1 Mesra point for every RM5 spent. |
| Do I need to swipe my physical Mesra Card to get my Mesra points? |
If you’re paying with Setel, you do not need to swipe your physical Mesra Card to earn your points. You will get your points automatically after successfully completing the payment. |
| Can I use this feature to pay for petrol at a PETRONAS station? |
Unfortunately, you can only pay at a participating PETRONAS AutoExpert outlet with this feature. If you’d like to pay for petrol, you may go tap on 'Purchase Fuel' on the Home tab when you're at a Setel-enabled PETRONAS station. |
| How do I set up a 6-digit security PIN or enable fingerprint/face ID? |
To enable security PIN, go to More > Security > Require PIN > Enable PIN for Store Purchases. To enable fingerprint or face ID, go to More > Security > Toggle to enable fingerprint or face ID |
| As a new user on Setel, how can I get the RM6 cashback? |
As a new user, you'll need to download and register on Setel App with c-code and top up a min. RM20 in a single transaction 3 times to earn the RM6 cashback (capped at RM2 cashback per top-up). Every RM2 Setel cashback received by users will be valid for usage for 60 days from the day it was granted. |

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