Can I link my physical card ?

Yes you may : 

refer to : Link my Mesra Card

• Credential matches , verify with IC number and insert disclaimer (if user has e-KYCed, please do not ask for IC no.)
• Please proceed to escalate to CSET 

To escalate: 

1) Select assignee to escalation > assign to this group 

2) internal note should be precise and accurate , include details ;

3) Submit as on- hold 

CR : Complaint::Mesra Card::Unable to Link Mesra Card