CS reply script

Scenarios	CS reply	SLA
I’ve successfully unlocked the  Refer 500 Friends / Refer 1000 Friends / Refer 5000 Friends / Refer 10000 Friends badge, and would like to claim my cash reward.	Hi <name> Congratulations! To claim your cash reward, kindly provide us with the following information for verification purposes: Your full name as per Malaysian IC A front image of your Malaysian IC Your Malaysian IC number Current Occupation Valid Email address Please email it to [e-mail] as soon as possible for us to conduct the necessary verification process. Once your details are verified, we will email you a Reward Agreement to complete and sign.  Thank you and have a good day!	7 -14 DAYS
Setel user submits details: Your full name as per Malaysian IC A front image of your Malaysian IC Your Malaysian IC number Current Occupation Valid Email address	Hi <Name> Congratulations again! Please find the attached Reward Agreement.  To claim your reward, kindly furnish us with your banking details in the Reward Agreement attached. You will be required to submit the following: Account Holder name as per Malaysian IC Bank Name Bank Account number A visual of your bank statement header with Account Holder name, Bank Name & Account Number clearly captured. Please ensure that all of the details in the Reward Agreement, including banking details, matches the NRIC that was previously submitted.  Kindly return the signed copy of the Reward Agreement and the necessary details within 30 working days, starting today. Thank you and have a good day!	30 DAYS
User come back to submit the documents Complete & signed Reward agreement Valid bank statement header with Bank Name, Account Holder’s Name, Account Number.  CS Ops to take note that all details should match NRIC.	Hi <name> Thank you, we will process your payment. You will receive payment within 30 working days. Thanks and have a good day!	30 DAYS