Email verification process

If a customer wants to verify or change their email id, they can follow these steps:- 

 Launch Setel> Edit profile > Enter Pin > Email Field (click on the send button under it) --> Verification OTP will be sent to new email ID--> Verify your email

If the customer is not able to get the OTP, due to an email id change or no longer using the same email id, or unknown error,  then please escalate the issue to your L2

Provide details to L2 clearly in your internal notes requesting to change email ID manually as customers are not able to get their OTP via email.

Escalate to CSET the following: submit is on hold 

Name :

Mobile No. 

Email ID old: 

Email ID new: 

Reason for not getting OTP: 

SLA/Timeline for this process is 3-5 working days.