Background
Setel introduce a ticketless and automated parking at Suria KLCC and Kompleks Dayabumi. It is a parking payment system that uses a License Plate Recognition (LPR) to remove the hassle of tickets at parking locations. This payment system will be available across all entrances/exits at both Suria KLCC and Kompleks Dayabumi. This is for all Setel users only.
Objective
- Drive Setel's use case beyond PETRONAS station.
- To create awareness on ticketless and automated parking with Setel availability at Suria KLCC and Kompleks Dayabumi.
With LPR parking payment via Setel, customers will be able to:
- Enter and exit parking lots without physical tickets
- Track real-time parking statuses & charges in Setel app
- Enjoy cashless and cardless parking payments using Setel wallet or CardTerus (in future phases)
- Earn Mesra points

Check customers' transactions for parking payments
In order to verify for parking payments that have been made by Setel customers, you may head to;
Admin Portal -> Accounts -> Financial -> Transactions
Then, search by transaction ID that matches the reported transaction by the customer, along with Date Time and payment method (Setel Wallet only for first phase launch)
Important note: A parking payment will have the referenceType: "parking" within the transaction details.
Check customers' affiliate parking session
To find out more details on customers' parking sessions such as;
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Check in/out time of parking
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Duration of parking session
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Parking location
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Parking session status
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Parking fee
You can view this on , (CST)
Admin Portal → Motorist Offerings → Parking affiliate → Sessions
Then, search by customer’s vehicle number plate to check for parking session details. If vehicle number plate is unknown, this can be referred under Accounts > Motorist > Vehicles.
Important Note: The parking status (Active, Completed, Voided) depicts the state of the particular parking session)
Parking rates at KLCC

Parking rates at Kompleks Dayabumi ** first 15 min is free /no timer and if user exit within 15 min its free.

Affiliate parking search on App

Find out affiliate parking locations on Admin portal :-
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Parking ID
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Parking location address
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Parking Status (Active, Coming Soon)
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Latitude & Longitude
Admin Portal → Motorist Offerings → Parking affiliate → Locations
Link - refer to FAQS RELATED
- **Any other enquires: To provide users this number 2392-8448 / 2392- 8411 / 2392- 8412 operating hours are Mon-FRI 7am-10pm & Weekend &Public Holidays are 9am-11pm,the control room is on 24/7
Some relevant links:
1. Video to setup automated parking payments
https://www.youtube.com/watch?v=QGVzWsmlm3w&ab_channel=HelloSetel
2. Video for entering KLCC parking with automated parking payments
https://www.youtube.com/watch?v=QGVzWsmlm3w&ab_channel=HelloSetel
3. Video for exiting KLCC parking with automated parking payments
https://www.youtube.com/watch?v=vXZXdkGhWUI&ab_channel=HelloSetel
If encountered any issue> please escalate CS Tech immediately >providing details
for all emergency > report in slack team ops(tag TAM, CT AND CSET)
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