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Ticketless and automated parking with Setel

Nhut Huynh Steve

 

Background

Setel introduce a ticketless and automated parking at Suria KLCC and Kompleks Dayabumi. It is a parking payment system that uses a License Plate Recognition (LPR) to remove the hassle of tickets at parking locations. This payment system will be available across all entrances/exits at both Suria KLCC and Kompleks Dayabumi. This is for all Setel users only. 

 

Objective 

  • Drive Setel's use case beyond PETRONAS station.
  • To create awareness on ticketless and automated parking with Setel availability at Suria KLCC and Kompleks Dayabumi.

 

With LPR parking payment via Setel, customers will be able to:

  • Enter and exit parking lots without physical tickets
  • Track real-time parking statuses & charges in Setel app
  • Enjoy cashless and cardless parking payments using Setel wallet or CardTerus (in future phases) 
  • Earn Mesra points

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Check customers' transactions for parking payments

In order to verify for parking payments that have been made by Setel customers, you may head to;

Admin Portal -> Accounts -> Financial -> Transactions

Then, search by transaction ID that matches the reported transaction by the customer, along with Date Time and payment method (Setel Wallet only for first phase launch)

Important note: A parking payment will have the referenceType: "parking" within the transaction details.

Check customers' affiliate parking session

To find out more details on customers' parking sessions such as;

  • Check in/out time of parking

  • Duration of parking session

  • Parking location

  • Parking session status

  • Parking fee

You can view this on , (CST) 

Admin Portal → Motorist Offerings → Parking affiliate → Sessions

Then, search by customer’s vehicle number plate to check for parking session details. If vehicle number plate is unknown, this can be referred under Accounts > Motorist > Vehicles.

Important Note: The parking status (Active, Completed, Voided) depicts the state of the particular parking session)

 

Parking rates at KLCC 

 

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Parking rates at Kompleks Dayabumi ** first 15 min is free /no timer and if user exit within 15 min its free. 

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Affiliate parking search on App

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Find out affiliate parking locations on Admin portal :- 

  • Parking ID

  • Parking location address

  • Parking Status (Active, Coming Soon)

  • Latitude & Longitude

Admin Portal → Motorist Offerings → Parking affiliate → Locations

Link - refer to FAQS RELATED 

  • **Any other enquires: To provide users this number 2392-8448 / 2392- 8411 / 2392- 8412 operating hours are Mon-FRI 7am-10pm & Weekend &Public Holidays are 9am-11pm,the control room is on 24/7

Some relevant links:
1. Video to setup automated parking payments 

https://www.youtube.com/watch?v=QGVzWsmlm3w&ab_channel=HelloSetel


2. Video for entering KLCC parking with automated parking payments 

https://www.youtube.com/watch?v=QGVzWsmlm3w&ab_channel=HelloSetel


3. Video for exiting KLCC parking with automated parking payments

https://www.youtube.com/watch?v=vXZXdkGhWUI&ab_channel=HelloSetel

If encountered any issue> please escalate CS Tech immediately >providing details 

for all emergency > report in slack team ops(tag TAM, CT AND CSET) 

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