What happens when automated parking payment fails? (CS TECH SUPPORT)

For beta phase MVP launch, this is the fallback manual payment alternative when automated parking payment fails

Process Flow

Additional notes:

Maintenance mode for Parking location in case of system downtime will be available in future phases

1. 1. Setel can advise the customer to contact KPM through the intercom, at the same time Setel CT to call onsite-TAM/KPM concern to escalate about the customer at barrier-gate.

   2. Any other enquires: To provide users this number 2392-8448 / 2392- 8411 / 2392- 8412 operating hours are Mon-FRI 7am-10pm & Weekend &Public Holidays are 9am-11pm, the control room is on 24/7
   3. If the customer sold the car but forget to delete the vehicle profile, and the next owner wants to add this car into his Setel account, how do we do this? The new user will not be able to activate it since the `no. the plate has been activated on another account previously. So the user will contact CS > FTA>will escalate to CS Tech > CS Tech please call the previous owner and get this deleted manually or provide vehicle plate number> escalate to SWARM b2c with Jira ticket.. swarm will communicate with vehicle engineer team to manually update it
   4. For parking refunds, CS Tech can check directly with KPM before refunding ([e-mail].) Please keep [e-mail] in CC when sending emails to KPM.