Can FTA ask Users to do e-KYC?

Agent will not ask further verification questions or e-KYC. 

• It will be subject to CS Tech Support's desecration.
• complicated, user has more than 1/2 Mesra Cards - Agent can verify customer's account using IC number & Mesracard (if user has e-KYCed , then please do not verify again) 
• If user doesnt know Mesra card no. or has more than one Mesra card, may proceed to ask for IC to check in Admin portal. 

What agent should do ? 
   * Escalate to CS Tech Support
   * CS Tech Support will inform the agents whether to perform e-KYC or  if Manual Verification is needed.