I’m using Android version 10, and have completed e-KYC. Why have my daily and single transaction limits been reduced to RM200?
Your limits will be reduced according to the BNM guidelines if you are on an unsupported Android version/device (even if the e-KYC verification is completed).
Limits will be restored once you are on a supported Android version/device.
As of March 2023, only Android versions 11 and above are supported.
I’m using an unsupported Android version and I have completed e-KYC, will my daily and single transaction limit be restored if I move to iOS?
Yes.
Your limits will be restored based on your e-KYC status (approved or incomplete).
Why should I update my Android OS?
If you’re on an unsupported Android version, your daily transaction limit and single transaction limit will be reduced to RM200 (as per BNM guidelines).
I can’t update my Android OS, can I still maintain my transaction limits?
No.
Your daily and single transaction limits will be reduced according to the BNM guidelines.
Please update your Android OS or use a supported device to continue enjoying the latest features on the Setel app.
I am on a supported Android OS but why are my single transaction limit and daily transaction limit still RM200?
Please update your app to the latest version and log in again.
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