Types of Fraudblock Remarks R1,R2,R3

CS Tech to verify if the card falls in any of the scenarios below, and update the ticket accordingly & send it back to the agents to reply to the customers.

Overview :

 1) For all IC verification (if have a record of IC details in Admin portal ) can proceed to ask the customer  

    to do  e-KYC

2) Did not pass IC data in ULP record PROCEED for manual verification          

3) Manual verification can be offered if customers REFUSE to do e-KYC

FTA - Can ask for IC number, check ticket and escalate to CS Tech./ Mesralink 

 Refer to Process