Objective
Decommissioning Submit Receipt Feature on Setel App.
Target Audience
Submit receipt users
Pre-empt and inform impacted customers to switch over to Setel payment methods. Sustenance efforts to educate them how to use Setel for their refuelling needs.
FAQs
Decommission date: 7th March 2022
| No | Question | Answer |
| 1. |
I have submitted my receipt a few days before the submit receipt feature is disabled, will I still get my Mesra points? |
Yes. Only the eligible transactions will be granted with the rightful Mesra points after the verification of your physical receipts. |
| 2. | What are the top-up options available on Setel? |
You can top up your Setel Wallet via Online Banking through various bank i.e CIMB Clicks, PBe, Maybank2u, etc., Boost e-Wallet, GrabPay, cash top-up at the PETRONAS stations or Setel e-voucher. |
| 3. |
How do I top up my Setel Wallet? |
Just click "More" on your homepage > select "Payment methods" > click "Top-up" then choose your preferred amount and top-up method. Tap on the link to watch the tutorial on "How to Top-up": |
| 4. |
How do I link my credit card via CardTerus feature? |
Tap the icon box on your homepage on the top right corner > select "+ add new credit & debit card > Add your card details > Proceed to pay for fuel via the your card to earn cashback from the selected participated bank. Tap on the link to watch the tutorial on "How to Card Terus": |
| 5. |
How to pay with Setel? OR I do not know how to use Setel to pay for fuel or Kedai Mesra items at the station, what should I do? |
Paying for fuel with Setel: Park your vehicle next to a pump at any PETRONAS station, click on "Purchase Fuel" on your homescreen, select your pump number and step out but leave your phone in your vehicle to refuel. Tap on the link to watch the tutorial on "How to Refuel with Setel": https://www.youtube.com/shorts/8pJ9qmHd_FM Paying for Kedai Mesra items with Setel: Bring your items to the cashier in Kedai Mesra, open your Setel App and click on "Pay", let our Krew PETRONAS scan the barcode on your phone and the items barcode, then you are good to go! |
| 6. | I still have my receipts to submit but the feature is no longer available, what should I do? |
If you encountered issues with the Setel App at the stations starting 7th March 2022, then you may submit your receipts, together with error/maintenance screenshots from Setel app within 7 days after your purchase date to get your receipts verified and points granted to your account. Otherwise, physical receipts submitted starting 7th March without valid reasons will not be entertained.
|
| 7. |
The spending limit is too low and wallet limit is too small in the app, it doesn't fit my needs. |
Kindly verify your details and upgrade your Setel Account to enjoy up to RM5000 bigger wallet limit and up to RM2000 transaction limit in a day. Tap on the link to watch the tutorial on "How to verify your Setel Account": |
| 8. |
Are there other ways to earn Mesra points without the Setel App? |
You may swipe your physical Mesra at the PETRONAS stations and earn 1x Mesra point* with every litre of fuel you purchased. Get up to 3x Mesra points when you refuel with Setel! Spend more and level up on your Mesra membership tier with Setel at the PETRONAS stations today. For more information, kindly visit: |
| 9. |
Why is Setel disabling the submit physical receipt feature in the app? |
To ensure a more seamless and hassle-free experience for our customers, earning and redemption of Mesra points are now automated on the Setel App. You can earn up to 3x Mesra points with every liter of fuel purchased via Setel App. For more information, kindly visit: |
| 10. |
When will you start disabling submit receipts feature on Setel App? |
This feature will not be available starting 7 March 2022 |
| 11. |
What if Setel is down at the station? How do I collect my points? |
You may contact our Customer Service at hello@setel.com and provide the screenshot of your physical receipt. Please ensure that your receipt includes the information below for granting purposes:
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