Decommissioning of submitting receipts (Decommission date: 7th March 2022) FAQ – Chatbot test

I had submitted my receipt a few days before the submit receipt feature was disabled, will I still get my Mesra points?

Yes.

Your Mesra points will be granted after the successful verification of your physical receipts.

What are the top-up options available on Setel?

You can top up your Setel Wallet via online banking (i.e CIMB Clicks, PBe, Maybank2u, etc.), Boost e-Wallet, Gradpay, cash top-up at the PETRONAS stations, or Setel e-vouchers.

How do I top up my Setel Wallet?

Launch the Setel App.
Click on More on the bottom right.
Select Payment methods.
Select Top-up and choose your preferred method.
Enter your preferred amount.

You can also refer to our video tutorial on how to top up.

How do I link my credit card to the CardTerus feature?

Click on the Setel icon at the top right of the homepage.
Select Add new credit or debit card.
Enter your card details and click on Add card.
The card is now linked for usage.

You can also refer to our video tutorial on how to use the Card Terus feature.

I do not know how to use Setel to pay for fuel or Kedai Mesra items at the station, what should I do?

You will need to have enough balance in your Setel Wallet. You can top-up your wallet through the top-up methods in the Setel App or by using cash at a PETRONAS station nationwide.

Topping up Setel Wallet with cash

Hand the cashier the amount you wish to top up.
The cashier will return a receipt with a top-up code for the amount.
Launch the Setel App.
Select Pay and click the Top-up button.
Scroll down and select Vouchertop-up.
Enter the top-up code from the receipt.
The amount will reflect in your Setel Wallet.

For more info on cash top-ups, please refer to our cash top-up page.

Paying for fuel with Setel

Park your vehicle next to a pump at a PETRONAS station.
Launch the Setel App.
Select Purchase Fuel.
Select your pump number.
Proceed to leave the vehicle to refuel (leave your phone in the vehicle).

You can also refer to our video tutorial on how to refuel with Setel.

Paying for Kedai Mesra items with Setel

Bring your items to the cashier.
Launch the Setel App.
Select Pay.
Let the cashier scan the barcode.
The e-receipt will appear on your Setel App.

I still have my receipts to submit but the feature is no longer available, what should I do?

If you encounter issues with the Setel App at the stations, then you can submit your receipts within 7 days after the purchase date. Once the receipt is verified, the points will be granted to your account.

Otherwise, physical receipts submitted starting 7th March without proper reasons will not be processed.

The spending limit and wallet limit is too small in the app, it doesn't fit my needs.

Kindly perform the e-KYC verification and upgrade your Setel account to enjoy up to RM5000 wallet limit and RM2000 transaction limit in a day.

You can also refer to our video tutorial on how to verify your Setel account.

Are there other ways to earn Mesra points without the Setel App?

You can swipe your physical Mesra card at PETRONAS stations and earn 1x Mesra point* with every litre of fuel you purchased.

Get up to 3x Mesra points when you refuel with Setel!

Spend more and level up your Mesra membership with Setel at PETRONAS stations today.

For more information, kindly visit our Mesra promotion page.

Why is Setel disabling the submission of the physical receipt feature in the app?

To provide a more seamless and hassle-free experience for our customers, earning and redemption of Mesra points are now automated on the Setel App.

You can earn up to 3x Mesra points with every litre of fuel purchased via the Setel App.

For more information, kindly visit our Mesra promotion page.

When will you start disabling the submit receipts feature on the Setel App?

This feature will not be available starting 7 March 2022.

What if Setel is down at the station? How do I collect my points?

Please contact our customer service at hello@setel.com and provide the screenshots of your physical receipt. Please ensure that your receipt has the following information:

Name of the PETRONAS station
Date and time of your purchases
Invoice number
Total amount