Watchlisted Restriction Error

Watchlisted Restriction Error disable users to purchase, top up or even to log in from their Setel App. 

Sample of errors are like the following :- 

Found in Admin portal under Accounts >User Profile 

For user, the error message will be shown as below :- 

Please proceed to escalate this to CS Tech Support :- 

Name : 

Email:

Mobile:

Screenshot of error from admin / from users: 

Submit ticket as 'On-hold' 

CR : cho0se based on the error displayed on user's account /app. 

Complaint::Account & Apps::Unable to Purchase::Temporarily Restricted

Complaint::Account & Apps::Unable to Top up::Temporarily Restricted

Complaint::Account & Apps::Unable to Log in::Temporarily Restricted