Account Suspension FAQ

Why is my account suspended?

The automated suspension will activate if users

• have not done e-KYC

• AND, have spent more than

  • RM 50,000 annually (1st Jan - 31st Dec of the particular year)

  • OR RM 5,000 monthly (1st of the month - last day of the month)

excluding transactions that are allowed to be removed from the limit checks eg. insurance.

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What happens when I’m suspended?
You will be restricted from using your Setel Wallet for all payment methods including CardTerus, Setel Share and restricted from Topup

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How long will my account be restricted?
Your account restriction will be removed once your eKYC submission is successful

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When do I need to do e-KYC?
e-KYC can be performed at any time and you are advised to do it as soon as possible to enjoy uninterrupted service

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How will I know if I’m almost reaching the spending limit if I have yet to e-KYC?
You will receive a notification and inbox message to inform you that you have reached 80% of the allowable transaction limit and subsequent prompt to perform e-KYC.

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What are the monthly/annual spending limits if I have yet to e-KYC?
Monthly limit: Rm 5,000 monthly; Annual limit: RM 50,000