EV charging with Jom Charge

1. Summary

 

User can use Setel EV Charging to activate chargers at any supported charging stations and use Setel wallet to make payments. Currently, we have onboarded JomCharge as the charger provider and will include other providers such as ChargEV in near future.

• 1.96.0 May 9, 2022, with the progressive release - Activate charger and make payment via Setel App

2. Details

2.1. Start charging and make payment by 1.96.0

Starting from Setel app version 1.96.0, users will be able to discover EV charging stations on the map, activate the charger, and make payment via the Setel app.

Users need to use their vehicle to stop the charger.

Setel wallet is the only available payment method, user must link their credit card to use this feature. ( There could be pre-authorization charges )

3. Guideline

Campaign Mechanics - 3*10% cashback New User Promo

1. Users must register using the c-code (c-evc9), top-up min. RM20 in a single transaction to enjoy
3x10% Setel Cashback.
2. Users are entitled to get RM3 Setel Cashback for every top-up min. RM20 on Setel app.
3. Max 3 times Setel Cashback (up to RM9 cashback) during the campaign period.
4. RM3 Setel Cashback is only applicable for new customers, i.e. users who download and register
Setel starts from the beginning of the promotion.
5. Promo period : 25th May 2022 (00:00am) - 31st Dec 2022 (11:59pm).

Users can perform actions specific to the place type on this screen.

For example, if the selected place type is EV chargers and users are detected to be within the geofence radius, the START CHARGING button will be activated (instead of GO TO EV CHARGER) and users can enter the EV charging flow.

Step by Step - How to use EV charge.

1. Select the charger name: Choose the charger that you want to use from the available options listed.

 

2. Select the connector nozzle type: Identify the specific connector nozzle type that is compatible with your vehicle.

 

3. Press Start Charging: Once you have selected the appropriate charger and connector nozzle, press the "Start Charging" button to initiate the charging process.

 

4. Important: Only plug in the cable after following the above steps. This sequence ensures that the app can properly instruct the charger on what to do first.

 

If the charging process fails:

 

Lock and unlock the car again: This step is necessary to wake up the car and establish a connection for charging.

 

Wait for 5 minutes: Allow a 5-minute interval before attempting to start the charging process from the app again. This gives the car and charging system sufficient time to synchronize.

 

 

 

 

4. FAQ
FAQ

*** Users will see the EV station card with Start Charging a button instead. However, if a user has an active charging session, the button will redirect the user to the charging session detail page.

***The full receipt page will be open instead. Besides, users can check their payment details and receipt in their payment history on their App. 

Availablity at the moment and price list ** 

o	Station	Connectors	Price (RM)
1	Lotus's Kepong	Type 2 (7.4kW)	RM 0.50/15min
2	EV Connection Workshop	Type 2 (22kW)	Free
3	ACO HQ Johor Bahru	CCS (180kW)	Free
4	Carsome PJ Automall	CHAdeMO, CCS, Type 2 (50kW)	RM 1.20/min
5	Shangri-La's Rasa Sayang Resort Penang	CHAdeMO, CCS, Type 2 (50kW)	RM 1.20/min