AMLA Automated Suspension

1. Auto suspension will be in force for users that hit the following conditions below:

• have not done e-KYC

• AND, have spent more than

  • RM 50,000 annually (1st Jan - 31st Dec of the particular year)

  • OR RM 5,000 monthly (1st of the month - last day of the month)

  • excluding transactions that are allowed to be removed from the limit checks eg. insurance

2. Once the user reached the monthly/annual limit, there will be 

Error user will see at his end 

wallet & top-up restrictions Wallet charge restrictions: Something went wrong on charge. Please chat with us

Top-up restriction: Something went wrong on top-up. Please chat with us

Actions from FTA

-  Let them know the reason for suspension 

(i) spending limit exceeded more than RM 50,000 Annually  

(ii) spending limit exceeded more than RM 5,000 monthly

(iii) no e-KYC

- FTA can ask users to e-KYC on the spot. Once done, the user should be able to complete top-up/ purchase. 

-If the user did e-KYC but the status remains unchanged, please escalate to CS Tech for further investigation 

Please Note: Below is the marketing initiatives to educate the customer.

• Send out notifications to non eKYC users informed of the upcoming suspension (one-off)

• Set up push notification & inbox messaging to warn users to complete eKYC when their monthly/annual spending limit is 80% of the allowable limit (Live on 27th May)

• Set up push notification & inbox messaging to prompt users to complete eKYC once the account is suspended (monthly)

Refer to the FAQ here