Dispute due Double Charge Issue

If users complaints that they have been double charged due to:- 

• connection issue, pump issue error
• tried using Setel but did not go through 
• any other issue where they went counter to purchase using card /credit card 

Please do check in the admin portal under > fuel, confirm the transaction and amount > ask the user for receipts (supporting proof of payment made at counter) > escalate to CS Tech Support. 

If the user has not kept the receipt, please Use macros: Escalation waiver/ dispute purchase. Fill in the details and submit as on hold to CS Tech Support.

Details needed are:- 

Name : 

Mobile :

Email ID: 

Reason:

Amount:

Fuel Type:

Order ID:

Vehicle Number:

Vehicle Model:

Vehicle Color:

Pump Number:

Payment Type: (for cardterus or boost)