Users can unlink their Debit /Credit card themselves.
Steps:
More > Payment Method >Select card they want to unlink >remove card
A scenario where User A requests us to remove his linked card with User B Setel Account:-
FTA: Get User A to confirm the card details by sending a screenshot of a physical card. He needs to censor all relevant part.
We need the following part to be visible :
- Card number last 4 digits seen
- Name of the cardholder
- & Bank Name.
Example:-

FTA: Once the user sent the like the above, Escalate to CST for further action with proper internal notes.
CST: Will get Approval from the COO, > continue to unlink once approval is given.
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