Overview

We will learn how to find the customer's job order and check the status/details from Ops Portal.

How to search the customer details

1. Click Mobility > Auto assistance > Auto assistance job

2. Search the customer order by filtering Job status, Created on, Service type, or Job ID or plate no

3. Click on order to open the details

Job ID: The order transaction ID

Name: Customer's name

Phone number: Customer's phone number

Created on: Date the order made

Service type: Requested service (jump start or battery replacement)

Partner name: Merchant's name

Merchant ID: Merchant's ID in Setel

Other details that can be found,

Location of the customer

Job timeline (status will be updated by Bateriku)

Job payment details

Job point details

Below are what will be shown on Setel Ops Portal, customer's Setel app, and Bateriku for each job status:

Job status in Ops Portal

No.	Job Status			Remarks
No.	Setel (Ops Portal)	Setel (App)	Bateriku	Remarks
1	Created	Processing Request	Queue	Job request submitted by the customer and in processing
Bateriku CS contacted the customer to confirm the order
a	Cancelled request	Request cancelled	Cancel request	If the order was cancelled by the customer/Bateriku before confirmed payment
2	In review	Pending payment	Pickup	Bateriku has confirmed the order with the customer and processing payment
The customer is charged and the order is sent to Hero (dispatch mechanics)
3	Unassigned	Searching for help	Unassigned	No Hero accepts the job yet
4	Dispatched	Help is on the way	Dispatched	Hero accepts the job and on the way
5	Started onsite	Help is here	Arrived	Hero arrived at the customer's location
6	Completed	All done!	Completed	Hero completed the task
b	Cancelled	Help request cancelled	Cancelled	If the order was cancelled by Bateriku/Hero after confirmed payment