2022 Q3: Variable targeting via segment – Chatbot test

Interface	Setel Admin / Platform
Release version (Android)	1.104
Release version (iOS)	1.104
Team	Gamification / Experience

Summary

Introducing Variable targeting via Segment in 1.104.0! Setel Admin can now setup variables and target users by bulk on Admin Portal by uploading as segment.

Details

Variable(s) are set up in Admin Portal and may have different targeting depending on the feature use case and planned release.

Before

Variables can be targeted to;

All users or
Specific users via rule-based targeting
- Limited to few prefixed options & attributes (refer to Admin: Rule based targeting)

After

Variable can now be targeted to wider group or via bulk update with segments

[WIP] Admin: Variables segment as reference

	Field	Description	Remark
1	Segment section
2	Admin Portal	Navigate to Customer Engagement → Experience → Segments
3	Create new segment	Click on new segment. Input specified fields; Name ideally in snake case (e.g. onetap_pilot_users) Key same as name Description (optional) Tags Reference to team channel https://admin.setel.my/experience/tags Key cannot be edited once a segment is created
4	Adding users to segment	Option to add via; CSV upload Total limit of 50MB Input userID
5	Upload via CSV	To upload bulk list of users, CSV has to consist of; Only one column with header as `userId` Subsequent values to be userID Upon uploading, admin has option to; Merge with existing users Overwrite all existing users	Segment_Dummy.csv CSV example
6	Variable section
7	Variable targeting	Set specific users (rule-based targeting) in variable targeting option
8	Attribute selection	Select `segment` in the selection dropdown Set operator value; Segment in E.g. targets users in this segment Segment not in E.g. target users except for this segment Search for the `created segment` and save