1. Summary
Users can see current parking fee and get notified when current parking fee exceeds wallet balance starting from Setel app 1.93.0
2. Details
2.1. Before
Users can see how long they have parked their car, tap VIEW PARKING RATES, calculate and make sure they have enough wallet balance before driving out off-street parking locations. At the exit, if there’s insufficient wallet balance, parking machine terminal display shows parking fee and message asking users to top up. Users can top up immediately at the lane. LPR will retry every 3-5 seconds and lift the barrier after deducting parking fee successfully.
2.2. After
Starting from Setel app version 1.93.0, users can see current parking fee1, and get notified when current parking fee exceeds wallet balance2. We are hoping that these two enhancements decrease the % of users who are stuck at the exit, ease traffic congestion, and make Setel Automated Parking Payment truly seamless for everyone. Explore the full flow here.
1 Controlled by https://setelnow.atlassian.net/wiki/spaces/DOC/pages/1776300845/Variables+-+Parking#app_affiliate_parking_display_current_fee
2 We perform the insufficient wallet balance check every hour and send https://setelnow.atlassian.net/wiki/spaces/DOC/pages/1799883007/Events+-+Parking#parking_session_insufficient_balance to Mixpanel and Braze. The check is controlled by https://setelnow.atlassian.net/wiki/spaces/DOC/pages/1776300845/Variables+-+Parking#affiliate_parking_check_current_fee.
3. Release plan
The app version 1.93.0 percentage rollout is targeted for the week of 28 March 2022.
These features will be rolled out to selected staff the following week for testing3.
After staff testing, they will be released in phases4.
Up to 25% - 11 April 2022
Up to 50% - 12 April 2022
Up to 100% - 13 April 2022
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