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2022 Q2: Track Parcel mini app Deeplink

Nhut Huynh Steve

Today

https://setelnow.atlassian.net/wiki/spaces/REC can receive notifications from Setel app via push/inbox. Track parcel notification is sent to receivers when there is a shipment status change. For example, push notifications is sent when shipment status changes from Out for Delivery to Completed. From the inbox, user can click our Tracking link to view in details of their parcel updates.

Click here or refer below for Push notification triggers and content that we have currently in production:

Workflow Status

Picked up from merchant

Delivered to station

Out for delivery

Delivered to Customer

Failed delivery attempt

Push Notifications

Title: Setel Express: Parcel collected!

>> We have picked up your parcel from (merchant name). Tap to track parcel.

Title: Setel Express: Parcel at the hub

>> Your parcel has arrived at (hub name) and is ready for pick-up!

Title: Setel Express: Parcel on the way!

>> Get ready, your parcel is out for delivery!

Title: Setel Express: Parcel delivered!

>>We've Setel-ed your parcel!

Title: Setel Express: Parcel not delivered

>> We were unable to deliver your parcel.

Inbox

Title: Parcel collected from(merchant name)

Title: Your parcel has arrived at our hub.

Title: Get ready, parcel is on the way!

Title: We've Setel-ed your parcel!

Title: Parcel not delivered

Hey (user name),

We've collected parcel (shipment ID) from (Merchant name). It will now be sent to our hub for processing. We will notify you once your parcel is on its way!

Tap 'More Info' to track your parcel or to arrange for self pick-up.

<MORE INFO>

Hey (user name),


Parcel (shipment ID) from (merchant name) has arrived at (hub name) and is ready for pick-up!


Tap 'More Info' to track your parcel and view your pickup location.

<MORE INFO>

Hey (user name),

Parcel (shipment ID) from (merchant name) is out for delivery and will be in your hands soon!

Tap 'More Info' to track your parcel!

<MORE INFO>

Hey (user name),


Parcel (shipment ID) from (merchant name) has been delivered to (insert address). Hope it was a seamless experience for you!


Do not hesitate to contact us through our hotline and/or email below for further enquiries.

Setel Express hotline: +601126812341 / +601116721655
(Available from 9:00 AM to 6:00 PM, Monday to Saturday, excluding public holidays.)

Email: hello-express@setel.com.

Tap 'send feedback' to share your delivery experience with us!

<SEND FEEDBACK>

Hey (user name),

We were unable to deliver parcel (shipment ID) from (merchant name) due to (insert reason).

Rest assured, as we will try to deliver your parcel again soon.

Do not hesitate to contact us through our hotline and/or email below for further enquiries.

Setel Express hotline: +601126812341 / +601116721655
(Available from 9:00 AM to 6:00 PM, Monday to Saturday, excluding public holidays.)

Email: hello-express@setel.com.

Tap 'More Info' for more details

<MORE INFO>

  1. User receive Track parcel push notifications from Setel app and click on it. User will receive the same trigger points as SMS notifications which is In Transit, Out for Delivery, Ready for collection, Completed and Failed Delivery.

  1. System redirect user to Inbox and require user to click to learn more.

To set content card to be remove after 7days.

  1. System redirect to inbox messages and require user to click CTA More info to view shipment timeline.

  1. System open Web URL from inbox and display shipment timeline page accordingly. Click done and user can go back to previous screen.

https://setelnow.atlassian.net/wiki/spaces/REC can also receive notifications from SMS. SMS notification is sent to receivers when there is a shipment status change. For example, SMS is sent when shipment status changes from Out for Delivery to Completed with below content.

Descriptions

Triggers

SMS Content

When shipment status changes to In transit

When shipment status changes from Pending pickup to In transit

RM0 Setel Express: Hey, your shipment has been shipped! For self collection and other info, click <new tracking link>

max 150 characters

When shipment status changes to Out for delivery

SMS triggers for every Out for delivery even if delivery failed attempt

RM0 Setel Express: Wohoo! Your shipment is on its way to you! Click here for more info <new tracking link>

max 150 characters

When shipment status changes to Ready for Collection

When shipment status changes fromOut for delivery to Ready for COllection

RM0 Setel Express: Wohoo! Your shipment is ready for collection at our hub! Click here for more info <new tracking link>


NEW

RM0 Setel Express: Shipment is ready for collection @ our hub! Pickup before (15 March 2022), 7pm. Check status or change delivery <new tracking link>

max 150 characters

When shipment status remains Ready for Collection

NEW
TO DO

When shipment status remains in Ready for Collection on day 3, 6 and 7.

DAY 3

RM0 Setel Express: Collect (shipment ID) before (15 March 2022) 7pm or it will be returned. Check status or change delivery option <new tracking link>

max 150 characters

DAY 6

RM0 Setel Express: Collect (shipment ID) BEFORE 7pm (15 March 2022) or it will be returned. Check status or change delivery option <new tracking link>

max 150 characters

DAY 7

RM0 Setel Express: Collect (shipment ID) by 7pm TODAY or it will be returned. Check status or change delivery option<new tracking link>

max 150 characters

When shipment status changes to Completed

When shipment status changes fromOut for delivery to Completed

RM0 Setel Express: Hooray! Your shipment has been delivered on 2022-03-15 06:43:19! Share your experience at <new tracking link>

max 150 characters

When shipment status changes to delivery failed

When shipment status changes fromOut for delivery to delivery failed

RM0 Setel Express: Uh-oh! We missed your delivery because . For more info, click <new tracking link>

max 150 characters

Next

We are targeting to release the enhancements below in Setel app version 1.100:

  • Enabling notification feature for Track parcel via mini app deeplink implementation1. User will redirect to mini app Track parcel when they click push notifications. Refer below for the analysis.
    Analysis: Deeplink into Mini Apps

  • Introducing Non Setel users to installing Setel app and to open mini app Track parcel directly when clicking SMS tracking link2.

With deeplink enhancements, we can minimize the clicks journey for our receiver to view their parcel updates. Explore full flow here.

User can click push notification they received from Setel app and redirect to Track parcel mini app.

1 Send via Events - Track parcel & push notification and optimise by App: Deeplink Library** to notify users of their parcel shipping status via Braze as configurator. Lifecycle Track parcel manage by https://docs.google.com/spreadsheets/d/1oqf22H57xF_fGgKiNwpe3l3mjGUKrB0HEk3oq74rQcM/edit#gid=0

2 Adding Open App sticky banner and using App: Deeplink Library to redirect user to Setel app

Release Plan

Mini app deeplink implementation successfully release in the app version 1.99.0 on for both IOS and Android

Features deployed : Enabling notification feature for Track parcel via mini app deeplink implementation and introducing Non Setel users to installing Setel app and to open mini app Track parcel in the app version 1.100.0 on

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