1. Summary
Users will get notified when there is lane disruption at the parking location starting from Setel app version 1.95.0
2. Details
2.1 Before
There are several LPR issues that might occur due to connectivity and etc. During the lane outage period, the users might encounter disrupted lanes. It will provide a bad experience for the users as they will need to reverse and use the other lane to exit the parking location or head to the parking management office.
2.2 After
Starting from app version 1.95.0, users with active parking sessions will be able to get notified1 when there is exit lane disruption at the parking location. By clicking on the push notification, it will lead the users to the bottom sheet on the parking timer screen. The list of the disrupted exit lanes2 will be shown on the bottom sheet. Explore the full flow here.
The purpose of introducing exit lane disruption notification is that we hope that the chances of the users encountering the disrupted exit lane will decrease.
1 The notification will be sent out through Braze then there is any disrupted lane(s). Users are segmented by location https://setelnow.atlassian.net/wiki/spaces/DOC/pages/1838157977/Customer+attribute+-+Parking#parking_off_street_current_location_name and https://setelnow.atlassian.net/wiki/spaces/DOC/pages/1838157977/Customer+attribute+-+Parking#parking_off_street_current_location_id
2The list of the disrupted lanes is controlled by https://setelnow.atlassian.net/wiki/spaces/DOC/pages/1776300845/Variables+-+Parking#app_affiliate_parking_lane_outage
3. Release plan
The app version 1.95.0 is targeted to be released on
Comments
0 comments
Please sign in to leave a comment.