2022 Q3: Auto Assistance MVP with Bateriku

Team	Auto assistance
Interface	Setel app (iOS/Android)
Highlights	Auto assistance is a brand-new feature offering: Battery replacement Jump-start Towing Fuel top-up Tyre change Vehicle unlock These services will be available nationwide.

• 1. Summary
• 2. Details
  • 2.1 List of available services
  • 2.2 Status flow
  • 2.3 Setel App: Job request flow
    • 2.3.1 Battery replacement (MVP)
    • 2.2.2 Jump-start
    • 2.2.3 Unlock vehicle, Change flat tyre and Fuel top-up
    • 2.2.4 Towing
  • 2.4 Setel Admin Portal
• 3. Release plan

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1. Summary

Auto assistance is a brand new feature to solve the users' pain points in the vehicle breakdown situation. This feature is backed by Bateriku as the service provider/operator. In this release, we will be offering all the services, namely:

• Battery replacement

• Jump-start

• Towing

• Fuel top-up

• Change flat tyre

• Unlock vehicle

These services will be available nationwide.

2. Details

2.1 List of available services

2.2 Status flow

2.3 Setel App: Job request flow

2.3.1 Battery replacement (MVP)

Screen	Description	Screen	Description
	Once Setel Auto Assistance is available to the public, motorists will see a new icon of Auto assistance in the Setel mobile application. The motorists will need to click on that icon to access the auto assistance screen.		On this screen, motorists will be seeing Select Service and How It Works. In Select Service, motorists may choose which type of service to request. In How It Works, motorists can read the step-by-step process to request auto assistance. To continue, click on Battery replacement to go to the next screen.
	Next, motorists have to pinpoint their location in the Set location. By default, the map will show the current location of the motorist. The motorist may pan the map in any direction or zoom in and out. The pin can be moved around the map by drag-and-drop it or double tap on the map to move it to the new location. Motorists may also leave a remark inside the Additional info (optional) so the mechanic would know the exact location of the vehicle (e.g. basement, level 2, etc). Once the location has been set, click Next to continue.		Next, motorists are required to choose their vehicle model on Choose vehicle screen. The motorists may choose the previously saved vehicle number (e.g. WWG8877) or input other vehicle plate number manually (e.g. WWR3463) in the Other vehicle section. Then, the motorists would also need to select the vehicle model from the Select vehicle model drop-down list. Once the vehicle plate number and vehicle model are filled, click Next to proceed.
	Based on the selected vehicle model in the previous screen, motorists will be able to see a list of batteries available. Trade-in option is also available if motorists would like to trade in their old battery for a small rebate. If the button is toggled on, the motorist may see the new price and the original price on each battery. If motorists wish to change the vehicle model or vehicle plate number, they may do so by clicking the Change button which will bring them to the previous Choose vehicle screen. Once motorists have done the battery selection, click Next to proceed.		In this Review request screen, motorists may have a final check on the details before submitting the request. If motorists would like to change the vehicle plate number or vehicle model, they may click the Change button. If the motorists would like to edit the location, they may click the Edit button. Before the motorists can submit this request, they must acknowledge that they have read and accepted Setel's Terms & Conditions and the Privacy Policy. Click Submit to proceed.
	In the Processing request screen, the request has been submitted to the auto assistance service provider to review. Motorists shall receive a call from the auto assistance service provider to ensure details are correct. At the bottom of this screen, motorists may click the Cancel request button if they do not wish to proceed with the request.		In the Pending payment screen, motorists can see how much is the final amount that they have to pay after getting a confirmation call from the auto assistance service provider. To make a payment, click Pay Now. At the bottom of this screen, the motorists may click the Cancel request button if they do not wish to proceed further.
	In this checkout screen, motorists will see what they are paying for and how much the final amount to pay is. To proceed, click Pay RM190.00.		Motorists need to enter their passcode to proceed with payment.
	The payment will be considered successful if the correct passcode is entered. After 5 seconds, the screen will return to the Auto assistance page automatically.		Upon successful payment, motorists will be informed that the system is reaching out to the mechanic in this Searching for help screen.
	Once the mechanic has accepted the job request, the mechanic will call motorists to confirm the location before departing. Motorists shall see the Help is on the way screen once the mechanic has departed.		Once the mechanic is on site, the mechanic will update the Partner’s system that he has arrived and performed inspections. Motorists shall see the Help is here screen and that the auto assistance job has started.
	Once the job is completed, the mechanic will update the job status in the auto assistance service provider’s system. Motorists shall see the All done! screen. Motorists may click View full receipt of the completed job request.

2.2.2 Jump-start

Screen	Description	Screen	Description
	Once Setel Auto Assistance is available to the public, motorists will see a new icon of Auto assistance in the Setel mobile application. The motorists will need to click on that icon to access the auto assistance screen.		On this screen, motorists will be seeing Select Service and How It Works. In Select Service, motorists may choose which type of service to request. In How It Works, motorists can read the step-by-step process to request auto assistance. To continue, click on Jump-start to go to the next screen.
	Next, motorists have to pinpoint their location in the Set location. By default, the map will show the current location of the motorist. The motorist may pan the map in any direction or zoom in and out. The pin can be moved around the map by drag-and-drop it or double tap on the map to move it to the new location. Motorists may also leave a remark inside the Additional info (optional) so the mechanic would know the exact location of the vehicle (e.g. basement, level 2, etc). Once the location has been set, click Next to continue.		Next, motorists are required to choose their vehicle model on Choose vehicle screen. The motorists may choose the previously saved vehicle number (e.g. WWG8877) or input other vehicle plate number manually in the Other vehicle section. Then, the motorists would also need to select the vehicle model from the Select vehicle model drop-down list. Once the vehicle plate number and vehicle model are filled, click Next to proceed.
	In this Review request screen, motorists may have a final check on the details before submitting the request. If motorists would like to change the vehicle plate number or vehicle model, they may click the Change button. If the motorists would like to edit the location, they may click the Edit button. Before the motorists can submit this request, they must acknowledge that they have read and accepted Setel's Terms & Conditions and the Privacy Policy. Click Submit to proceed.		In the Processing request screen, the request has been submitted to the auto assistance service provider to review. Motorists shall receive a call from the auto assistance service provider to ensure details are correct. At the bottom of this screen, motorists may click the Cancel request button if they do not wish to proceed with the request.
	In the Pending payment screen, motorists can see how much is the final amount that they have to pay after getting a confirmation call from the auto assistance service provider. To make a payment, click Pay Now. At the bottom of this screen, the motorists may click the Cancel request button if they do not wish to proceed further.		In this checkout screen, motorists will see what they are paying for and how much the final amount to pay is. To proceed, click Pay RM60.00.
	Motorists need to enter their passcode to proceed with payment.		The payment will be considered successful if the correct passcode is entered. After 5 seconds, the screen will return to the Auto assistance page automatically.
	Upon successful payment, motorists will be informed that the system is reaching out to the mechanic in this Searching for help screen.		Once the mechanic has accepted the job request, the mechanic will call motorists to confirm the location before departing. Motorists shall see the Help is on the way screen once the mechanic has departed.
	Once the mechanic is on site, the mechanic will update the Partner’s system that he has arrived and performed inspections. Motorists shall see the Help is here screen and that the auto assistance job has started.		Once the job is completed, the mechanic will update the job status in the auto assistance service provider’s system. Motorists shall see the All done! screen. Motorists may click View full receipt of the completed job request.

2.2.3 Unlock vehicle, Change flat tyre and Fuel top-up

Screens below are showing the Unlock vehicle flow. Change flat tyre and Fuel top-up will follow the same flow but using the respective service type accordingly.

Screen	Description	Screen	Description
	Once Setel Auto Assistance is available to the public, motorists will see a new icon of Auto assistance in the Setel mobile application. The motorists will need to click on that icon to access the auto assistance screen.		On this screen, motorists will be seeing Select Service and How It Works. In Select Service, motorists may choose which type of service to request. In How It Works, motorists can read the step-by-step process to request auto assistance. To continue, click on Unlock vehicle to go to the next screen.
	Next, motorists have to pinpoint their location in the Set location. By default, the map will show the current location of the motorist. The motorist may pan the map in any direction or zoom in and out. The pin can be moved around the map by drag-and-drop it or double tap on the map to move it to the new location. Alternatively, the motorists may key in the address manually and the pin would point to the right location. Motorists may also leave a remark inside the Additional info (optional) so the mechanic would know the exact location of the vehicle (e.g. basement, level 2, etc). Once the location has been set, click Next to continue.		Next, motorists are required to choose their vehicle model on Choose vehicle screen. However, if there is no saved vehicle details, the motorists are required to add a vehicle in this Add vehicle screen. Once the vehicle plate number and vehicle model are filled, click Next to proceed.
	In this Review request screen, motorists may have a final check on the details before submitting the request. If motorists would like to change the vehicle plate number or vehicle model, they may click the Change button. If the motorists would like to edit the location, they may click the Edit button. Before the motorists can submit this request, they must acknowledge that they have read and accepted Setel's Terms & Conditions and the Privacy Policy. Click Submit to proceed.		In the Processing request screen, the request has been submitted to the auto assistance service provider to review. Motorists shall receive a call from the auto assistance service provider to ensure details are correct. At the bottom of this screen, motorists may click the Cancel request button if they do not wish to proceed with the request.
	In the Pending payment screen, motorists would need to wait for a confirmation call from the auto assistance service provider. The service provider will as several questions related to the breakdown before quoting the finale amount.		Once the final payment is agreed by the motorists, the final amount will appear instantly. To make a payment, click Pay Now. At the bottom of this screen, the motorists may click the Cancel request button if they do not wish to proceed further.
	Upon successful payment, motorists will be informed that the system is reaching out to the mechanic in this Searching for help screen.		Once the mechanic has accepted the job request, the mechanic will call motorists to confirm the location before departing. Motorists shall see the Help is on the way screen once the mechanic has departed.
	Once the mechanic is on site, the mechanic will update the Partner’s system that he has arrived and performed inspections. Motorists shall see the Help is here screen and that the auto assistance job has started.		Once the job is completed, the mechanic will update the job status in the auto assistance service provider’s system. Motorists shall see the All done! screen. Motorists may click View full receipt of the completed job request.

2.2.4 Towing

Screen	Description	Screen	Description
	Once Setel Auto Assistance is available to the public, motorists will see a new icon of Auto assistance in the Setel mobile application. The motorists will need to click on that icon to access the auto assistance screen.		On this screen, motorists will be seeing Select Service and How It Works. In Select Service, motorists may choose which type of service to request. In How It Works, motorists can read the step-by-step process to request auto assistance. To continue, click on Towing to go to the next screen.
	On this screen, the motorists are required to select the pickup location.		The motorists could either use the address field box or move the map to specify the pickup location. Once the pickup location is defined, click Confirm pick-up to proceed
	Next, the motorists would need to specify the destination to tow their vehicle.		The motorists could either use the address field box or move the map to specify the destination location. Once the destination location is defined, click Confirm destination to proceed.
	Next, motorists have to Confirm location for both pickup and destination location. Motorists may also leave a note inside the Note to hero (optional) so the mechanic would know the exact location of the vehicle (e.g. basement, level 2, etc). Once the locations have been confirmed, click Next to continue.		Next, motorists are required to choose their vehicle model on Choose vehicle screen. However, if there is no saved vehicle details, the motorists are required to add a vehicle in this Add vehicle screen. Once the vehicle plate number and vehicle model are filled, click Next to proceed.
	In this Review request screen, motorists may have a final check on the details before submitting the request. If motorists would like to change the vehicle plate number or vehicle model, they may click the Change button. If the motorists would like to edit the locations, they may click the Edit button. Before the motorists can submit this request, they must acknowledge that they have read and accepted Setel's Terms & Conditions and the Privacy Policy. Click Submit to proceed.		In the Processing request screen, the request has been submitted to the auto assistance service provider to review. Motorists shall receive a call from the auto assistance service provider to ensure details are correct. At the bottom of this screen, motorists may click the Cancel request button if they do not wish to proceed with the request.
	In the Pending payment screen, motorists would need to wait for a confirmation call from the auto assistance service provider. The service provider will as several questions related to the breakdown before quoting the finale amount.		Once the final payment is agreed by the motorists, the final amount will appear instantly. To make a payment, click Pay Now. At the bottom of this screen, the motorists may click the Cancel request button if they do not wish to proceed further.
	Upon successful payment, motorists will be informed that the system is reaching out to the mechanic in this Searching for help screen.		Once the mechanic has accepted the job request, the mechanic will call motorists to confirm the location before departing. Motorists shall see the Help is on the way screen once the mechanic has departed.
	Once the mechanic is on site, the mechanic will update the Partner’s system that he has arrived and performed inspections. Motorists shall see the Help is here screen and that the auto assistance job has started.		Once the job is completed, the mechanic will update the job status in the auto assistance service provider’s system. Motorists shall see the All done! screen. Motorists may click View full receipt of the completed job request.

2.4 Setel Admin Portal

Admin user will able to monitor the auto assistance job progress and the payment progress as well.

3. Release plan

Phase	Release Date	Rollout %	Release items	Area of coverage
Internal pilot	1st - 11th Sept 2022	Whitelisting	Type of service: Battery replacement and Jump-start	KL and Selangor
MVP (Public release)	12th Sept 2022	30%	Battery replacement and Jump-start	KL and Selangor
	29th Sept 2022	30%	All services	All cities
	11th Oct 2022	100%	All services	All cities