1. Summary 🚀

Cardless Mesra Redemption is a project to allow PETRONAS users to redeem Mesra points at the station using a mobile number at the Outside Payment Terminal (OPT).

1.10x.0 01 Sep 2022 will be releasing this feature to selected PETRONAS stations.

2. Details ✨

2.1 Before

Only 2 payment options for fuel at the OPT.

Debit/credit card.
Physical Mesra card.

Customer is required to enter a PIN number when a debit/credit card is inserted.

2.2 After

2.2.1 Mesra points Redemption at OPT

Mesra points earned from fuelling can now be redeemed using mobile number login at the OPT.

Payment options at the OPT

Debit/credit card EXISTING
Insert Mesra card EXISTING
Redeem Mesra points NEW

Login via the mobile number at OPT

Passcode authentication at the OPT

Select fuel amount based on available Mesra points balance

Entering a selected amount of fuel in RM

Minimum redemption is RM1 which is equivalent to 100 Mesra points.
Users can only enter a maximum amount in RM based on available Mesra points balance.

Authorizing pump & customer to start refuelling

Transaction completed (when the nozzle is put back)

2.3 What is the prerequisite for me to redeem Mesra points using my mobile number?

You need to set up a 6-digit passcode via either the Setel Web or Setel App.
You need to have your Mesra card activated via either the Setel Web or Setel App.
1. If you already have an existing physical Mesra card, you’ll need to perform linking and activation of the card before proceeding.
You are required to have at least 100 Mesra points balance in your account.

2.4 How do I set up my 6-digit passcode on the Setel Web & Setel App?

Setel Web

Set your passcode.

First, log in to your account via setel.com.

2. Reset your passcode.

Setel App

For first time users, you will be prompted to set up a 6 digit passcode to secure your payment.

2. If you have already set up your passcode, you can change your passcode by following these steps.

2.5 How do I activate or link my Mesra card to my account?

You can activate your Mesra card through the Setel Web or Setel App. However, linking of physical Mesra cards can only be done through the Setel App.

Activation of Mesra card on Setel Web.

Activation of Mesra card on Setel App.

Linking of Physical Mesra card on Setel App.

2.6 What happens if I have not set up my passcode prior to this?

You will be prompted with a pending activation screen to activate your account before proceeding.

2.7 What happens if I do not activate my Mesra card prior to this?

You will be prompted with a pending activation screen to activate your account before proceeding.

2.8 What happens if I entered the wrong passcode?

You will have 3 attempts of entering the passcode. Upon the 3 wrong attempts, your account will be logged out for 3 minutes and it will bring you back to the main screen.

2.9 What will happen if my Mesra card is not activated?

Each different Mesra card status will prompt you with a different screen after passcode log in.

Mesra card activated

Able to proceed with Mesra points redemption.

Mesra card not activated

Unable to proceed with Mesra points redemption as your Mesra card is not activated.

Mesra card is temporary frozen

Unable to proceed with Mesra points redemption as your Mesra card is temporarily frozen. Please contact Mesralink on 1-300-22-8888 for resolution.

Mesra card is frozen

Unable to proceed with Mesra points redemption as your Mesra card is frozen. Please contact Mesralink on 1-300-22-8888 for resolution.

2.10 What happens if I do not have the minimal amount of 100 Mesra points in my account?

You will not be able to proceed with the redemption as the minimum redemption amount to proceed is 100 Mesra points.

2.11 Can I enter a redeem amount more than my available balance?

No, you will see an error message stated that you have insufficient Mesra points. You will need to reduce the redemption amount based on your available Mesra points balance.

2.12 Do I need a Setel account for me to perform Mesra points redemption?

If you have previously earned Mesra points using your mobile number at the OPT, you will automatically have a Setel account created for you. You’ll just need to log in to the Setel Web & Setel App to perform Mesra card activation to proceed.

If you have not earned Mesra points using a mobile number at the OPT before, a Setel account with a 0 Mesra point balance will be created. You need to start earning points & activate your Mesra card via the Setel Web or Setel App to proceed.

2.13 Will I get any notification after redemption for fuelling is completed?

Yes. If you are an existing Setel user and have logged in to the Setel App previously, we will send you a push notification notifying you on your redemption details.

If you have not logged into the Setel App previously, we will send you an SMS notifying you on your transaction details.

3. Release plan ⏲

3.1 Pilot release on 01 Oct 2022

Cardless Mesra Redemption & Earnings to be piloted selected PETRONAS Stations.

3.2 Pilot PETRONAS Stations for 01 Oct 2022

12 Pilot stations;

PS Seksyen 26 Shah Alam
PS Mutiara Damansara
PS Latar 2
PS 236 Jln Gombak
PS AU5 Jalan Keramat
PS Meranti Jaya
PS Kelana Jaya 2
PS Putra Bestari
PS Tmn Daya Kepong
PS Temasya
PS Pekan Ampang
PS Batu 5 1/2 Jalan Cheras

3.3 When will this be open nationwide?

TBC, nationwide release should include Cardless Mesra initiatives at CDS for a full customer journey.

2022 Q2: Mesra points redemption with a mobile number at the pump terminal