2022 Q2: Setel Lite - Light, simpler, and reliably working with any internet connection – Chatbot test

1.0 Summary
2.0 Details
3.0 Release plan
4.0 Operations guide

Interface	Setel Lite App
Release version (Android)
Team	Fuel

1.0 Summary

Introducing Setel Lite! a minimal and lighter version of Setel app that offers a seamless fuelling experience for Users who are in rural areas with bad internet connectivity, own lower-end devices and are less tech-savvy.

1.103.0 Build (10 Aug 2022) ready for launch - pilot testing
Pending external VAPT - Tentatively to start test on 26 Sept 2022 to 30 Sept 2022
Pending BNM approval for launch as of 3 Oct 2022 to 14 Oct 2022
Beta Test with internal users + BNM - 26 Sept 2022 to 7 Oct 2022
Full roll out across nationwide - End Oct 2022 / Early Nov 2022
Available for Android users only. Do not support iOS or Huawei

2.0 Details

2.1 How do I install Lite app?

Setel lite is an independent android app, just like the main Setel app, but a lighter version. Users may download the app from Android Play Store.

2.2 What are the features in Setel Lite app?

With Setel Lite app, Users will be able to have a complete refuelling experience, just like in the main app.

With Lite, Users can

Register for a new Setel account
Insert referral code
Top-up Setel Wallet via online banking and vouchers
Initiate fuelling and enjoy end to end flow up to viewing receipt
View payment history
Initiate chat during fuelling
View account details and change password
View Mesra card details
Use Setelshare as a payment method (sub-users in circle)

Following CANNOT be done via Lite app

Upgrade wallet
Add Cardterus as a payment method
Initiate Store purchase or Setel Pay
View deals, redeem vouchers
Access Deliver2Me, PRYSM Store, Parking payments, Insurance

Users need to use their main Setel app to perform the above.

2.3 How do I refuel using Lite app?

Refuelling is very similar to main app. Upon reaching a PETRONAS station and launching Lite app, station is detected. When Users launch the app outside of stations, app shows the nearest PETRONAS station. Users may navigate to the nearest station, via Waze or Google maps.

When user at the station

When user not at the station

Further, User can choose pump number, choose a fuelling amount, confirm payment method and enter passcode to initiate refuelling. Users will not be able to fuel by litres.

Select pump number

Confirm an amount for fueling

Once initiated, Users will be able to see fuelling progress on their Lite app screens. Upon successfully completing refuelling, Users can see fuelling receipt for the purchase.

When order being placed

When connecting to the pump

When activating pump

2.4 What if something goes wrong during refuelling?

Users may initiate chat during their fuelling process. All chats initiated from Setel Lite can be differentiated in Zendesk via Chat tags

Refer here Live chat tags - Setel Lite App

2.5 Can I earn Mesra points for fuel purchases via Lite?

YES, Users can earn Mesra points. However they cannot convert them to wallet balance or purchase vouchers in Lite app. They need to use Main app for these use cases.

2.6 Can I UPGRADE my wallet via Lite?

NO. users can only upgrade their wallet size via Main Setel App.

2.7 I have Cardterus added in main app. Do i have to setup Cardterus again in Lite?

Only Setel Wallet and Setel Share are the supported payment methods. Users will not be able to use Cardterus as a payment method. Users may enjoy this very soon.

2.8 Can I have both Setel app and Lite app in my mobile and use alternatively?

YES. However when you login Lite app, you will be logged out of the main app and vice versa. At any point of time, you can be logged on to only one app. You may enjoy the features that respective apps offer.

2.9 Is this available for iOS?

NO. Setel Lite is a new app only for Android users.

2.10 What more features can we expect to see in Lite?

Very soon, in the following months, Users will be able to

Redeem Mesra points to wallet balance
Activate Mesra card for new registrations
Add Cardterus as a payment method

2.11 What is the minimum Android OS version to run Setel Lite?

Setel Lite supports on Android OS versions 4.4 and above.

2.12 What is the app file size in Play Store?

Setel Lite just require a minimum storage on mobile device as the APK file size design is up to maximum of 15 MB.

2.13 Can the app work with slow network speeds?

Yes, the app is design based on client-server interactions that minimise data usage and works well on 3G networks.

** internal notes: Above are planned in upcoming releases roughly across next 2 months. More features such as Pay in C-Store, Setel Pay are yet to be explored and planned in.