1. Summary 
Users will now be able to initiate fuelling with their Apple Watch, Series 2 onwards.
Release 1.95, May 5 2022
Only for iOS Users from 1.95 onwards, not for Android.
Watch app can be used only with iOS app, cannot be used independently.
Introducing Setel Watch app, using which Users will now be able to initiate fuelling with their Apple Watch, Series 2 onwards. Watch app is a companion app to the main Setel iOS app, and cannot be used independently without the main app. Users who do not have an account with Setel, should download the main app from Apple’s App Store, register with Setel and then enjoy refuelling via Apple Watch.
2. Details
2.1 How do i install Watch app?
When Setel iOS 1.95 is released to App Store, Users who have Apple Watch (Series 2 onwards) will have Setel's Watch app automatically installed in their Apple Watch. As we progressively rollout the main app, User base with Apple Watch will also progressively get their Watch apps installed.
2.2 What are the features in Setel watch app for iOS?
With Setel’s Watch app, Users will be able to have a complete refuelling experience, just like in the main app.
Following cannot be done via Watch app
Registering for a new Setel account
Top-up Setel Wallet
Adding new payment methods
Viewing payment history
Viewing fuel receipt after successful fuelling
Initiate Store purchase or Setel Pay
Initiate chat
Users need to use their main Setel iOS app to perform the above.
2.3 What are the supported payment methods for the Setel Watch?
Users are free to choose from the available payment methods below in order to pay for fuel. User will see all payment methods that he/she configured in main app.
Setel Wallet
CardTerus
SetelShare
Smartpay
2.4 How do i refuel with Watch app?
Upon reaching a PETRONAS station and launching Watch app, companion app connects to the main app. After successfully connecting, Watch app detects the station User is at. When Users launch the app outside of stations, app shows the nearest PETRONAS station. Users who wish to navigate to the nearest station, via Waze or Google maps, will be advised to use the main iOS app for navigation.
Next, App suggests fuel amount to pump. User may also choose Fulltank or a custom amount to fuel via voice input or by scribble input on their Watch. Further, User can choose pump number, confirm payment method (from list of payment methods registered via the main app) and enter passcode to initiate refuelling. Users will be able to see fuelling progress on their Watch screens. Upon successfully completing their refuelling, Users can see Mesra points earned for the purchase. They can view a full receipt on their main iOS app.
Once a fuel order is placed, the user will go through the expected order states and will be displayed via the screens below.
Refer Design Overflow for end to end flow https://overflow.io/s/DF62MHQW
2.5 What if something goes wrong during refuelling?
If Users have issues connecting to the pump, or at any step during their refuelling, they may open their main iOS app to initiate chat support.
2.6 Can I use Watch app for fuelling and main app for a Store purchase simultaneously?
No. When User is refuelling with Watch app, main app reflects fuel progress screens as well. In a way, Watch app mirrors fuelling progress screens from the main app.
2.7 Can I cancel refuelling?
No. Users will not be able to cancel refuelling via Watch app. Users may however use the main iOS app to cancel refuelling until before pump is connected and activated. While fuelling is in progress, Users will not be able to cancel from main iOS app as well.
2.8 Is it safe to initiate fuelling at the pump?
As per HSE guidelines, Setel app is safe to be used near the pump and thus our motorcyclists have been able to enjoy a seamless experience via the app so far. However we advise car or four wheel motorists to initiate fuelling via app from inside the vehicle and leave the phone in their vehicle and proceed to the pump. With Setel Watch app, the same guidelines apply, where Users can initiate fuelling via Watch app from inside their vehicle, leave their mobile phones in their vehicles (for 4 wheel vehicles) and walk to the pump for dispensing fuel.
2.9 Can I use Watch app if i own an Android phone?
The Setel Watch can only be used for users that are using iPhones. A user who owns an Apple Watch but uses an Android mobile phone will not be able to download the Setel Watch as it is a companion app of the iOS version of the Setel app.
3. Release plan
Setel Watch targets 1.95 (25th April May 5, 2022) for percentage rollout.
Progressive rollout follows the main app. As Setel iOS app is progressively rolled out, Watch will be rolled out alongside to the same set of Users.
Product was internally released, tested and iterated among Setelnators for roughly a month. Product will be ready for public launch on May 5, 2022
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