L2 Process Flow : User can't link Physical Mesra due to IC number incorrect 1 or 2 digit difference with Mesra Card Credentials.

SCENARIO : 

If IC number provided has 1 or 2 digit difference than the registered IC (typo)

1. Check the Setel account EKYC status..

       - If EKYC is “APPROVED” -> Setel L2 team to update the IC number by using an endpoint

       - If EKYC is “NOT FOUND” 

1. Request IC Copy for Setel/Mesralink - customer needs to put a watermark besides the left or right top of the IC copy
2. If customer refuse to provide the IC copy, we’re unable to proceed with the IC update 

We can advise customers to do EKYC first. Once EKYC is approved, customer can contact us back -> Setel L2 team will update the IC by using an endpoint