Deliver2me Twin Towers Pilot Porgramme

Commence date : 20th Feb 2023 

This is a trial project, only certain PETRONAS Employees have access to this. Their d2me request goes directly to Kopetro team (who does the delivery).

What we do when receiving such complaint :- 

• L1 might only receive complaints pertaining to a shortfall in orders / wrong orders/edit order/orders not received on time 
• L1 take note, change order /edit will not be entertained but if the user on the other hand is angry or raging, then please slack for help.
•  L1 to get accurate info such as name, and mobile no. of the person you're chatting together with their complaints, escalate in slack
• Once done, L1 can solve the ticket. Optional, leave an internal note of the issue being slack ( link or screenshot)

Escalate Flow 

Slack channel to raise all complaints is # help-deliver2me-twintowers-pilot

L1 >>handle complaint, gather info > slack on help d2me-twintowers channel> solved ticket